Effective Date: February 14th 2025

 

I Do Collective is committed to providing high-quality wedding and event planning services, as well as digital products. Due to the nature of our business, we have established the following refund and cancellation policy.

 

1. Event & Service Cancellation Policy

A. Full-Service & Partial Wedding/Event Planning

• Deposit: A non-refundable deposit is required upon booking to secure services. The amount depends on the full service quote. 

• Cancellations:

  • If canceled 60 days before the event, a partial refund may be issued at our discretion.

  • If canceled within 30 days, no refunds will be provided.

• Rescheduling:

  • If an event must be rescheduled due to unforeseen circumstances, we will make every effort to accommodate the new date, subject to availability.

  • A rescheduling fee may apply.

• Force Majeure:

  • If the event is canceled due to natural disasters, pandemics, or government restrictions, a credit for future services may be offered instead of a refund.

 

B. Day-Of Coordination & Consultation Services

• Cancellations less than 30 days before the event are non-refundable.

• If a consultation or coordination service is rescheduled within 60 days, a rescheduling fee may apply.

 

2. Digital Products & Downloadable Items

(DIY Wedding Planners, Templates, Custom Designs)

• Non-Refundable: Due to the instant-access nature of digital products, all sales are final and non-refundable.

• Exchanges: If you experience technical issues with a file, we will provide a replacement file upon request.

• Unauthorized Sharing: Purchased digital items are for personal use only and may not be redistributed or resold.

 

3. Custom Design & Merchandise Refund Policy

(Custom Wedding Signs, Event Merch, Custom Invitations, etc.)

• Deposits & Payments:

  • A non-refundable deposit is required before custom design work begins.

  • The remaining balance must be paid in full before final delivery.

• Cancellations & Refunds:

  • If canceled before design work begins, a partial refund may be issued.

  • If work has already begun, only unfinished portions of the project may be eligible for a refund, minus the deposit.

  • No refunds will be issued once final files or products have been delivered.

• Revisions & Corrections:

  • If an error is made on our part, we will correct it free of charge.

  • Additional revisions beyond the agreed scope may incur extra fees.

 

4. No-Show & Late Payment Policies

• Missed Appointments: If a client misses a scheduled consultation or service without notice, no refund will be issued.

• Late Payments:

  • Payments must be made according to the agreed schedule.

  • Late payments may result in a late fee of 2.5% per week.

 

5. Contact Information for Refund Requests

For refund inquiries, please contact us at:
📩 info@ido-collective.com

 

We appreciate your understanding and cooperation in adhering to our policies.